Note

Experian believes in empowering individuals and organizations to make right decisions and enabling them to achieve their goals.

 

The recent times have been challenging with the COVID-19 outbreak. We hope you and your loved ones are safe and healthy. We want to ensure we continue to service you during these challenging times and therefore our staff is working from home. However as mandated by the Government and local authorities, our call centre based out of Mumbai Metropolitan Region has been shut. Our associates and staff are unable to come to office and therefore our helpline numbers are currently inactive and will continue to remain so till March 31, 2020.

 

We understand that you may want to contact us for urgent matters. To get support for urgent matters regarding your credit report, send an email to consumer.support@in.experian.com and for all bureau membership related queries email us on customer.support@in.experian.com.

 

We will ensure that we address your issues / queries at the earliest. Keeping in mind the current situation, you may experience a slightly longer response time than usual, and we appreciate your understanding. We are taking these steps in respect to the Government measures and care for our employees, their families and our community. We assure you that we will be back to our high standards of service once the situation improves. We again thank you for your co-operation and hope your loved ones and you stay safe.

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