Digital Hardship Management
The Advantages of a Proactive Hardship Management using Data, Analytics and Automated Processes
Banks and financial services providers face a surge in customer demand during economic downturns and will need to handle this in a customer-friendly and cost-efficient manner.
Banks and financial institutions need to continue supporting consumers and this requires debt management processes to be consumer-friendly, whilst ensuring that budgets and resources are managed. Banks will need a collection system that actively manages consumer collection strategies, and they will need to invest in their collections processes particularly in the current climate.
Every interaction with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. Experian offers cutting edge tools and capabilities globally to enable banks to decide on the best strategy and action to engage with their consumers. This includes the analytical capability to model consumer actions based on additional information and software solutions, so banks can implement these strategies both on-site and in a cloud environment. In this webinar, we explore the advantages of having a proactive management system using data, analytics and automated processes.
Join this webinar to:
- Learn how data, analytics, and real-time decisioning prepares your organisation for these challenging times
- Work with your customers to ensure fair, customer-centric decisions
- Formulate the best strategy for debt collection in the current economic climate
Managing Director, Strategy & Innovation, Asia Pacific
Senior Manager, Strategy & Innovation, Asia Pacific
Senior Vice President, Global Decision Analytics