Note

Experian believes in empowering individuals and organizations to make right decisions and enabling them to achieve their goals.

 

The recent times have been challenging with the COVID-19 outbreak. We hope you and your loved ones are safe and healthy. We want to ensure we continue to service you during these challenging times and therefore our staff is working from home. However as mandated by the Government and local authorities, our call centre based out of Mumbai Metropolitan Region has been shut. Our associates and staff are unable to come to office and therefore our helpline numbers are currently inactive and will continue to remain so till March 31, 2020.

 

We understand that you may want to contact us for urgent matters. To get support for urgent matters, you can send an email to consumer.support@in.experian.com or get support on the following link https://www.experian.in/addressing-your-queries-disputes.

 

We will ensure that we address your issues / queries at the earliest. Keeping in mind the current situation, you may experience a slightly longer response time than usual, and we appreciate your understanding. We are taking these steps in respect to the Government measures and care for our employees, their families and our community. We assure you that we will be back to our high standards of service once the situation improves. We again thank you for your co-operation and hope your loved ones and you stay safe.

Payment options

It is now easy to pay for your Experian Credit Information Report. You can now use any of the following options to pay for your Experian CIR:

a) Demand Draft

b) National Electronic Fund Transfer (NEFT) using your net banking facility

c) Pay at any of the 65,000 branches of more than 89 banks having NEFT facility

Demand Draft

  1. The demand draft for Rs.138/- should be payable to "ECICI Private Ltd"
  2. The demand draft should be valid for a period of 3 months from the date of issuing the demand draft
  3. The demand draft should be payable in Mumbai

Please send us the demand draft along with the Experian Credit Information Report application form, address proof and identity proof documents.

NEFT using net banking

To use this mode of payment you will need access to net banking. You will also have to enable third party money transfer facility for your account. Having done this please follow the steps given below to pay using NEFT:

Step 1: Please login to your net banking account and click on Third Party Money Transfer or NEFT payments as the case may be.

Step 2: Please add the beneficiary account for Experian Credit Information Company of India Private Limited using the details provided in the next step

Step 3: Fill in the following details for Beneficiary account:

  • Bank Name: Hongkong Shanghai Banking Corp Ltd,

  • Address: 52/60, M.G. Road, Mumbai 400 001

  • Account Name: Experian Credit Information Company of India Pvt. Ltd.

  • Account Number: 006075113001

  • IFSC Code: HSBC0400002

  • Swift Code: HSBCINBB

Step 4: Follow the steps as per your net banking facility for completing NEFT

Step 5: After NEFT is successfully completed, a Transaction ID will be generated. Please take a print out of this receipt or a snapshot of the screen and send the same to us with the Experian Credit Information Report application form, address proof and identity proof documents.

Pay at a NEFT enabled bank branch

It is now convenient for you to make a payment even if you do not have access to net banking. You can pay by cash at any of the 65,000 branches of more than 89 banks across India which has NEFT facility. Please click here to view a list of NEFT enabled banks and its branches as listed by the RBI.

All you have to do is follow the steps given below:

Step 1: Please approach any one of the listed banks that has NEFT facility

Step 2: You can pay Rs.138 by cash. Please do not forget to carry a copy of your identity proof, which you will be sending to us along with your Experian CIR application form. Pan Card is a preferred identity proof and we suggest you use the Pan Card if you have one

Step 3: Fill the NEFT form provided by the bank with the following beneficiary details:

  • Bank Name: Hongkong Shanghai Banking Corp Ltd,

  • Address: 52/60, M.G. Road, Mumbai 400 001

  • Account Name: Experian Credit Information Company of India Pvt. Ltd.

  • Account Number: 006075113001

  • IFSC Code: HSBC0400002

  • Swift Code: HSBCINBB

Step 4: The bank will provide you with a receipt for your payment. Please send the original receipt provided by the bank to us along with the Experian Credit Information Report application form, address proof and identity proof documents.

We recommend you keep a photocopy of the receipt for your records and send us the original.